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View allFrequently Asked Questions
Do I need a plumber to install AquaSense?
No! AquaSense is designed for DIY installation. The sensors use clamp-on mounting, so no cutting pipes required. Most users complete installation in 20-30 minutes using our video guide.
Does AquaSense work without internet?
Yes! All core functions (monitoring, automatic pump control, schedules) work via Bluetooth without internet. Cloud features like remote access and history require WiFi.
What if I have multiple water tanks?
AquaSense supports multiple tanks. The number of devices covered depends on your subscription plan — full plan details are shown at checkout in the app. Each tank needs its own sensor but shares the same controller.
How accurate is the water level sensor?
Our ultrasonic sensors are accurate to ±3mm (HC-SR04) with a 2cm to 400cm range. The app displays water level as a percentage and also shows estimated liters based on your tank dimensions.
Can I cancel my subscription anytime?
Yes, you can cancel anytime — there's no lock-in. Your subscription continues until the end of the billing period. We'll then schedule a convenient time to collect the hardware, and your deposit is refunded after collection.
Still need help?
Installation Guides
Step-by-step written guides for installing and setting up your AquaSense system.
View installation guides