Legal

Privacy Policy

Last updated: December 7, 2025

1. Introduction

Nivoryx Systems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AquaSense products, mobile application, and website (collectively, the "Services").

2. Information We Collect

2.1 Personal Information

  • Account Information: Name, email address, phone number, city when you create an account
  • Payment Information: Processed securely through Razorpay; we don't store card details
  • Device Information: Device IDs, app version, operating system

2.2 Usage Data

  • Water Level Data: Tank water levels, pump operation times, schedules
  • App Usage: Features used, settings configured, session duration
  • Device Telemetry: Connection status, firmware version, error logs

2.3 Data We Don't Collect

  • Location data (unless you explicitly enable it)
  • Contacts or personal files
  • Microphone or camera data

3. How We Use Your Information

  • To provide and maintain our Services
  • To send you notifications about your water system
  • To improve our products based on usage patterns
  • To provide customer support
  • To send important updates about your account or our Services
  • To detect and prevent fraud or abuse

4. Data Storage & Security

Your data is stored on Amazon Web Services (AWS) servers located in Mumbai, India. We implement industry-standard security measures including:

  • Encryption in transit (TLS 1.3) and at rest (AES-256)
  • Regular security audits
  • Access controls and authentication
  • Automated backups

5. Data Sharing

We do NOT sell your personal data. We may share data with:

  • Service Providers: AWS (hosting), Razorpay (payments), analytics tools
  • Legal Requirements: If required by law or to protect our rights
  • Business Transfers: In case of merger or acquisition (with notice)

6. Your Rights

You have the right to:

  • Access: Request a copy of your data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your account and data
  • Export: Download your data in a portable format
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@nivoryx.com

7. Data Retention

  • Account data: Retained while your account is active
  • Usage data: 3 years (or as per your subscription plan)
  • After account deletion: Data removed within 30 days

8. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: