Frequently Asked Questions

Timer Kit offers timer-based pump control and scheduling. Basic Kit adds water level sensing for automatic ON/OFF. Smart Kit adds water supply detection and dry-run protection. All work with the same app and can be upgraded later. Every kit is Nivoryx-owned hardware included with your DASS subscription — monthly pricing is shown at checkout in the app.

Yes! AquaSense works perfectly without WiFi. It supports Bluetooth for direct phone control (5-10m range), Zigbee 3.0 mesh networking for multi-device coordination (30-100m range), and even LoRaWAN for remote locations (kilometers). WiFi is optional for cloud connectivity and remote access.

The ultrasonic sensor has ±3mm accuracy (HC-SR04) or ±5mm (JSN-SR04T). We also support capacitive (±2%) and pressure (±1%) sensors. Effective range is 2cm to 400cm tank depth.

AquaSense supports 6 motor types: single-phase AC, three-phase AC, DC motors, submersible pumps, jet pumps, and centrifugal pumps. Current sensing supports up to 20A with ±1.5% accuracy.

Absolutely! All kits are designed to be upgradable. You can add a water sensor to Timer Kit to make it Basic Kit functionality. Add current sensor to Basic Kit to get Smart Kit features.

Yes! AquaSense supports 4 sensor types: ultrasonic (±3mm accuracy, 2-400cm range), capacitive (±2%), pressure (±1%), and float switch (on/off detection). You can choose the best type for your tank setup.

A single controller handles up to 5 tanks with shared pump support. With our multi-coordinator gateway architecture, you can manage up to 25 tanks across 8 independent Zigbee networks — ideal for apartment buildings and commercial installations.

The system has automatic fault detection. If a sensor goes offline, the motor is safely stopped to prevent damage. When the sensor reconnects, the system resumes automatic operation with retry logic and exponential backoff.

Yes! AquaSense is designed for DIY installation in 20-30 minutes. We provide detailed video guides. The sensor mounts with clips (no drilling), and the controller connects with just 2 wires to your pump starter.

For basic installation, no. However, if you're not comfortable with electrical work, we recommend having a local electrician help with the pump wiring part. It takes them about 15 minutes.

The standard sensor cable is 5m. Extension cables can take that up to 15m total, and a wireless Range Extender covers longer distances. Our install team configures the right setup for your home as part of your DASS subscription.

Yes, that's the most common setup! The sensor goes on the tank (terrace) and controller near the pump (ground floor). They connect wirelessly via Bluetooth/WiFi.

The sensor can measure sump levels too. For humid sump environments, ensure the sensor is mounted properly with ventilation. The waterproof sensor (IP67) handles condensation well.

Standard Bluetooth range is about 5-10 meters indoors. For larger homes or if the pump is far from living areas, our Range Extender extends range up to 50m through walls — our install team includes one where your home needs it.

AquaSense supports 2.4GHz WiFi (802.11 b/g/n). Most home routers have this. 5GHz networks are not supported as they have shorter range.

Everything keeps working! All automation runs locally on the device. You can still control via Bluetooth. You just won't get remote access until internet returns. This is a key advantage over competitors who require internet for basic functionality.

Your hardware is part of your DASS subscription, so an active subscription covers the device, its care, and app features. Day-to-day automation runs locally on the device, so it keeps working during internet outages — the cloud only adds remote access and history.

Yes, the Nivoryx app is free to download on iOS and Android. Everything your DASS plan includes is unlocked in the app — real-time control, schedules, history, and more. Plan details and monthly pricing are shown at checkout in the app.

Yes — family sharing depends on your plan tier, with details shown at checkout in the app. Each person installs the app and logs in with their own account.

AquaSense supports 4 protocols: BLE 5.0 for device setup and direct control (10m range), WiFi 802.11 b/g/n for cloud connectivity, Zigbee 3.0 for mesh networking between devices (30-100m range), and LoRaWAN IN865 for long-range connectivity in remote locations (kilometers). You can switch between Zigbee and LoRaWAN at runtime.

Device-as-a-Subscription Service (DASS) is how you get Nivoryx: you pay a refundable ₹2,000 per-device hardware deposit, a monthly plan by tier (exact monthly pricing is shown at checkout in the app), and optionally a one-time professional install fee (shown at checkout). Nivoryx owns and maintains the hardware — repairs and replacement are included. Available in the Delhi NCR pilot via the Nivoryx app.

No. Professional install is selected by default at checkout as an optional one-time fee, shown at checkout before you confirm. You may opt out and install yourself at no install fee. Installs are fulfilled by Nivoryx or an authorized service partner.

No — Nivoryx is subscription-only. Hardware is always Nivoryx-owned; there is no buy-to-own channel. You subscribe, we install and maintain the system, and your deposit is refunded when you cancel and we collect the hardware.

The deposit secures the Nivoryx-owned hardware for your subscription. It is refunded when you cancel, after hardware collection, per the Device Deposit policy. Install fees, when charged, are separate and non-refundable.

Yes — DASS is a monthly subscription by tier, and it covers your hardware, repairs and replacement, and app features. Exact monthly pricing is shown at checkout in the app.

Your DASS subscription includes the hardware (Nivoryx-owned), professional care with repairs and replacement, and full app access. Professional install is an optional one-time fee shown at checkout. The only other amount is the refundable ₹2,000 per-device deposit. No hidden charges.

There's nothing large to finance — DASS has no purchase price. You pay a refundable ₹2,000 per-device deposit and a monthly subscription, so EMI isn't needed.

Your ₹2,000 per-device deposit is refundable: cancel anytime, we collect the hardware, and the deposit is refunded per the Device Deposit policy. There's no shipping or delivery to worry about — we install and collect the hardware ourselves.

Professional install is an optional one-time fee shown at checkout in the app — it's selected by default, and you can opt out and install yourself (with our video guides) at no install fee.

Check if the sensor is mounted level and pointing straight down. Ensure no obstructions between sensor and water. Recalibrate in app: Settings → Device → Calibrate. If issues persist, contact support.

Check: 1) Automation is enabled in app, 2) Low threshold is set correctly, 3) Controller is powered on, 4) Wiring connections are secure. Try manual ON first to verify pump works.

Check app notification permissions in phone settings. Ensure the app isn't in battery optimization mode. For Pro users, verify notification preferences in app settings.

Move closer to the controller. Check if other Bluetooth devices are causing interference. Restart Bluetooth on your phone. If persistent, try clearing app cache and re-pairing.

Press and hold the reset button on controller for 10 seconds until LED blinks rapidly. This resets WiFi settings but keeps your schedules. For factory reset, hold for 20 seconds.

Common fixes: 1) Ensure the coordinator is powered on and the network is open for joining (180s window). 2) Move the sensor within 2m of the coordinator during initial pairing. 3) If the sensor was previously paired to a different network, factory reset it to clear stale credentials. 4) Check for RF interference from other 2.4GHz devices.

Repairs and replacement are included with your DASS subscription for as long as you subscribe — the hardware is Nivoryx-owned, so keeping it working is our job. If a device fails, we repair or replace it at no extra cost, and your configuration and data carry over.

Contact support via WhatsApp (+91 92174 05503) or email (support@nivoryx.com) with your registered account and issue description. We'll diagnose remotely first. If hardware needs attention, we'll arrange an on-site visit or a replacement — there's nothing to pay.

Your refundable ₹2,000 per-device deposit is held for as long as you subscribe. When you cancel, we schedule hardware collection and refund the deposit after collection, per the Device Deposit policy.

Cancel anytime from the app — there's no lock-in. We'll schedule a convenient time to collect the hardware, and your deposit is refunded after collection.

WhatsApp: 9 AM - 9 PM IST, 7 days. Phone: 9 AM - 6 PM IST, Mon-Sat. Email: 24-48 hour response.

Most issues can be resolved remotely. When hardware needs physical attention, our service team comes to you — on-site repairs and replacement are part of your subscription, with no pickup or delivery charges.

No! Your device works completely offline via Bluetooth. Internet is only needed if you want to control it remotely from outside your home. All automation features work locally without internet.

When you cancel DASS, we schedule hardware collection and refund your deposit. Cloud data is retained for 30 days after cancellation, during which you can export your data in CSV/JSON format. After 30 days, cloud data is deleted.

Cloud history retention depends on your DASS plan tier — the details for each tier are shown at checkout in the app. Whatever your tier, you can export your data anytime.

Yes! When we replace a device, your subscription automatically transfers to the new device. This happens instantly - no need to contact support or resubscribe. Your device configuration and historical data are also preserved.

That's perfectly fine! Automation runs locally on your hardware, so timers, scheduling, and manual control all work via Bluetooth even without internet. Cloud features like remote access and history come with your DASS plan — use as much or as little as you like.

Yes! You can export your device data anytime in CSV or JSON format. Go to Device Settings → Export Data. This includes historical sensor readings, device configuration, and automation rules. No lock-in, complete data ownership.