Legal

Refunds & Deposit Returns Policy

Last updated: July 2026

Device-as-a-Subscription Service (DASS)

Nivoryx does not sell hardware. Devices remain Nivoryx property and are provided under your DASS subscription against a refundable deposit. This page explains what is refundable, what is not, and how deposit returns work.

1. Device Deposit Returns

Each device on your plan carries a refundable deposit of ₹2,000 per device, collected at checkout. The deposit is a bailment deposit, not a purchase price — Nivoryx retains title to the hardware at all times.

  • Your deposit is returned after you cancel your subscription and our team has collected the hardware in good order.
  • Deductions may apply for damage beyond normal wear, per the published deduction schedule.
  • Full bailment terms, the deduction schedule, and how deposits are held are on the Device Deposit page, which controls for deposit matters.

2. Subscription Payments

  • Monthly subscription fees are charged via Razorpay.
  • When you cancel, the current billing period is non-refundable unless a refund is required by applicable law.
  • Your service continues until the end of the billing period you have already paid for — you are not cut off early.

3. Installation Fee

Professional installation is optional. If you choose it, the installation fee is non-refundable once installation is completed. If installation has not yet taken place, contact support to cancel the visit and reverse the fee.

4. How to Cancel and Get Your Deposit Back

  1. Cancel from the Nivoryx app, or contact support at support@nivoryx.com or +91 92174 05503.
  2. We schedule a convenient time to collect the hardware.
  3. The device is assessed against the published deduction schedule.
  4. Your deposit refund is initiated to your original payment method, typically within 5–7 business days after collection.

5. Pilot / Beta Participants

If you joined our invite-only pilot, the Beta Agreement applies alongside this policy and may provide additional cancellation flexibility.

6. Contact Us

For deposit returns, refunds, or cancellation questions:

  • Email: support@nivoryx.com
  • Phone: +91 92174 05503
  • WhatsApp: +91 92174 05503
  • Hours: Mon-Sat, 9 AM - 6 PM IST