Device Deposit
Scaffold — counsel text pending · July 2026
Scaffold only — counsel review pending
Section headings and structure are in place for the DASS launch. Operative legal text will be inserted after Indian commercial-tech counsel sign-off (business#1 W1). Do not treat this page as binding until published without this notice.
The DASS deposit is a refundable bailment deposit, not a purchase price. Nivoryx retains title to the device. This page is separate from our subscription refund policy because deposit law and service-contract refunds are framed differently.
Lean v0 deposit handling (launch)
- Deposits are collected via Razorpay at checkout and held in a separately-managed Nivoryx bank account labelled “DASS Deposits” (not escrow at launch).
- Bank reference and reconciliation cadence will be published here before first paid customer.
- Weekly manual reconciliation by ops; published on our transparency page.
Refund eligibility
- Return any time after 6 months from install sign-off.
- Device returned in assessed condition per the published deduction schedule.
- Active subscription cancelled or ended per the DASS Agreement.
Deduction schedule (summary — must match counsel draft)
| Condition | Deduction |
|---|---|
| Cosmetic wear only | 0% |
| Minor cosmetic damage | 10% |
| Probe / sensor impairment | 25% |
| Ingress / electrical damage | 50% |
| Missing or destroyed unit | 100% |
Operative tier definitions and §74 Contract Act framing will be inserted after counsel review.
Refund timing
Target: refund initiated within 21 calendar days of a valid return request, subject to bench assessment. Rolling averages published on /transparency.
Contact
- Email: support@nivoryx.com
- Phone: +91 92174 05503